Frayght Pte. Ltd. ("Frayght", "we", "us", "our") is a technology company incorporated in Singapore. We operate the Frayght transport management platform at frayght.com.
This Privacy Policy explains how we collect, use, store, and protect personal data in connection with the Frayght platform and website. It applies to all users, including freight forwarder account holders, their staff, and cargo owner account holders.
This policy is compliant with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using the Service, you consent to the practices described in this policy.
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Account data | Name, email address, company name, job title, phone number | Provided by you at registration |
| Company data | Business registration details, company address, staff members | Provided by you during setup |
| Billing data | Billing address, subscription plan, invoice history | Provided by you; payments processed by third-party providers |
| Shipping documents | Bills of Lading, Air Waybills, Commercial Invoices, Packing Lists, and other freight documents | Uploaded or emailed by you or your clients |
| Shipment data | Shipper/consignee names, port codes, cargo descriptions, HS codes, dates | Extracted from documents you provide |
| Usage data | Log files, IP addresses, browser type, pages visited, feature usage, timestamps | Collected automatically when you use the Service |
| Communications | Messages sent via the Frayght messaging system between forwarders and cargo owners | Created by you within the platform |
Frayght does not collect payment card numbers directly. Payments are processed by third-party payment providers. We receive only transaction confirmation and billing identifiers.
We collect and process personal data for the following purposes, each with a lawful basis under the PDPA:
We do not use your personal data for marketing purposes without your explicit consent. You may opt out of any marketing communications at any time by clicking the unsubscribe link in any email or contacting us at privacy@frayght.com.
We do not sell, rent, or trade your personal data to third parties. Full stop.
We share personal data only in the following limited circumstances:
Service Providers. We work with trusted third-party providers who process data on our behalf, bound by contractual data processing obligations:
Within Your Account. Staff members you invite to your freight forwarder account will have access to shipment jobs, documents, and activity logs as permitted by their assigned role (Viewer, Operator, or Admin).
Marketplace. Your forwarder profile — including company name, specialisations, trade lanes, and rating — is visible to cargo owners searching the marketplace. No personal contact details (email, phone) are shared with cargo owners through the marketplace without your explicit action.
Connected Parties. When a cargo owner is connected to your forwarder account, they can view shipment status and documents on jobs you share with them.
Legal Requirements. We may disclose personal data if required by law, court order, regulatory authority, or to protect the rights, property, or safety of Frayght, our users, or the public. We will notify affected users where permitted by law.
We retain personal data for as long as necessary to provide the Service and meet our legal obligations:
| Data Type | Retention Period |
|---|---|
| Active account data | Duration of the account relationship |
| Account data after closure | 30 days, then permanently deleted |
| Shipping documents and job records | Duration of account + 7 years (Singapore customs and commercial record-keeping requirements) |
| Billing and invoice records | 7 years (Singapore Income Tax Act requirements) |
| Usage and log data | 90 days |
| Security and audit logs | 12 months |
When data is deleted, it is permanently removed from our systems and from backups within 30 days. You may request earlier deletion of your personal data (subject to legal retention requirements) by contacting privacy@frayght.com.
Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights in respect of your personal data:
To exercise any of these rights, submit a written request to our Data Protection Officer at privacy@frayght.com. We will respond within 30 days. We may need to verify your identity before processing requests.
We will not charge a fee for reasonable requests. For manifestly excessive or repetitive requests, we reserve the right to charge a reasonable administrative fee.
If you believe we have not complied with your PDPA rights, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at pdpc.gov.sg.
Frayght uses a minimal number of cookies and local storage to provide the Service. We do not use advertising cookies or third-party tracking pixels.
You can disable cookies in your browser settings, but this may affect the functionality of the Service. Essential cookies cannot be disabled without preventing the Service from working.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:
While we take reasonable precautions, no system is completely secure. In the event of a personal data breach that is likely to result in significant harm to individuals, we will notify affected users and the PDPC as required under the PDPA Notification Obligation (effective 1 February 2021).
Frayght is operated from Singapore. Some of our service providers may process data in other countries. Where personal data is transferred outside Singapore, we ensure that appropriate safeguards are in place in accordance with the PDPA, including contractual data processing agreements that require equivalent protection to that provided in Singapore.
Current data processing locations include Singapore (primary), and regions operated by our cloud infrastructure providers. Document processing may involve servers operated by Anthropic (United States).
We may update this Privacy Policy from time to time. Material changes — for example, changes to what data we collect, how we use it, or who we share it with — will be communicated to registered users by email with at least 14 days' notice before taking effect.
For minor changes (such as clarifications or corrections), we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
For any privacy-related questions, requests to exercise your PDPA rights, or to report a potential data breach, please contact:
We will acknowledge receipt of your request within 3 business days and respond in full within 30 days.
For general enquiries about the Service, contact hello@frayght.com.
For complaints to the regulator: Personal Data Protection Commission (PDPC), 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438. pdpc.gov.sg.